By creating an account and placing an order on our web site you automatically accept the next terms and conditions:
- Cigarettes on our store can be bought only by customers, who are 18+ years old.
- Smokes are being shipped within 48 hours after the payment is made.
- We are a retail store that is why cigs sold on our site can be purchased for personal use only and must not be resold.
- Quality of our smokes is the highest. Nevertheless, we work directly with the cigarette brand producers and if they make any type of upgrades to the tobacco blends, that any brand of cigarettes contains - we do not hold liability for such changes.
We guarantee full satisfaction with the smokes, purchased on our site. Therefore we provide reshipping/refund guarantee in case the smokes are heavily damaged, missing or lost. Reshipping or refund can be accomplished in 30 days after the package with cigarettes has been shipped. Key goal of our store is to make our customers happy by furnishing qualitative and affordable products. Nevertheless, if the order is missing or any other type of issue emerges - our customer support will immediately address your issue and will find a solution profitable for you.
Charge-backs/Disputes, which are made without contacting us first, will be disputed. We value probity in our relationships with the clients and we anticipate honesty in return. Fraudulent dispute claims will be examined and prosecuted not only by us, but by the bank as well. Charge-backs/Disputes not only results in charge, which bank put on our company, but also makes it impossible for the client, who disputed the charge to place further orders on our site and on the sites of all the other sites, which sell similar products.
Once again - if any problem appears - please contact us and we will find a solution profitable for you!